Privacy Policy
1. IMPORTANT INFORMATION AND WHO WE ARE
This privacy policy sets out how the Hive Corporation Limited T/A OneHive, a private limited
company registered in England and Wales under company number 12735078 with its
registered office at Unit21a Stadium Business Park, North End Road, Wembley, England,
HA9 0AT (collectively referred to as the “Company”, “we”, “us”, or “our” in this privacy
policy) collects and uses your personal data derived from your use of this website
https://onehive.ai/ (the “Website”), the provision of education services facilitated by the
Company and any related marketing or events (collectively the “Services”).
We take protection of your privacy very seriously. In this privacy policy, we seek to explain to
you with clarity, what information we collect, how we use it and what rights you have in
relation to it. Please take some time to read through it carefully.
2. TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU
In sum: We collect information about you that you provide to us.
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data which includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
Contact Data which includes billing address, delivery address, email address and telephone numbers.
Financial Data which includes bank account and payment card details.
Transaction Data which includes details about payments to and from you and other details of services you have purchased from us.
Technical Data which includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access the Website.
Profile Data which includes your username and password, purchases made by you, your interests, preferences, feedback and survey responses.
Lesson Data which includes records of tutor lessons, records of students who have attended a tutoring session, reviews associated with tutors and students and recordings of the lessons.
Usage Data which includes information about how you interact with and use the Website and Services.
Marketing and Communications Data which includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Social Media Login Data which includes details of the social media platform (such as Facebook or Twitter), account and details profile (which will often include your name, email address, friends list, profile picture as well as other information you choose to make public on such social media platform) used when registering with the Website, as applicable.
We will use the information we receive only for the purposes that are described in this privacy policy. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review the privacy notices of each of those in order to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.
We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
In sum: We collect information you provide to us.
We use different methods to collect data from and about you including through:
Your interactions with us. You may give us your personal data by filling in online forms or
by corresponding with us by post, phone, email or otherwise. This includes personal data
you provide when you:
- create an account on the Website;
- request for the provision of our Services;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
Automated technologies or interactions. As you interact with the Website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Third parties or publicly available sources. We will receive personal data about you from various third parties [and public sources] as set out below:
- Technical Data is collected from advertising networks such as Facebook, Instagram and LinkedIn.
- Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services such as Stripe Payments Europe, Ltd, a company registered in Ireland under company number IE513174, trading as Stripe (“Stripe”) based outside the UK. You may find their privacy notice here: https://stripe.com/gb/privacy
- Identity and Contact Data is collected from companies that conduct Disclosure and Barring Service (DBS) checks in the UK.
4. HOW WE USE YOUR PERSONAL DATA
In sum: We must have a legal basis to use the personal data you provide to us.
LEGAL BASIS
The law requires us to have a legal basis for collecting and using your personal data. We
rely on one or more of the following legal bases:
- Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example in order to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Legal obligation: We may use your personal data where it is necessary for compliance with legal obligations that we may be subject to. We will identify the relevant legal obligation when we rely on this legal basis.
- Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
|
PURPOSE/USE |
TYPE OF DATA |
LEGAL BASIS |
|
To create you an account and register you as a user of the Website and Services. |
(a) Identity. |
Performance of a contract with you. |
|
To deliver the Services by
booking lessons with tutors,
including: |
(a) Identity. |
Performance of a contract with you. |
|
To process and deliver the
Services including: |
(a) Identity. |
(a) Performance of a contract with
you. |
|
To manage our relationship
with you which will include: |
(a) Identity. |
(a) Performance of a contract with
you. |
|
To enable you to partake in a prize draw, competition or complete a survey. |
(a) Identity. |
(a) Performance of a contract with
you. |
|
To administer and protect our business and the Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). |
(a) Identity. |
(a) Necessary for our legitimate
interests (for running our
business, provision of
administration and IT services,
network security, to prevent fraud
and in the context of a business
reorganisation or group
restructuring exercise). |
|
To deliver relevant Website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you. |
(a) Identity. |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy). |
|
To use data analytics to improve the Website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing. |
(a) Technical. |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep the Website updated and relevant, to develop our business and to inform our marketing strategy). |
|
To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data. |
(a) Identity. |
Consent, having obtained your
prior consent to receiving direct
marketing communications.
|
|
To provide access to learning materials following conclusion of a lesson. |
(a) Lesson. |
Necessary for our legitimate
interests (to provide tutors and
students with access to the
lessons for education purposes).
|
|
To carry out market research through your voluntary participation in surveys. |
|
Necessary for our legitimate
interests (to study how customers
use our products/services and to
help us improve and develop our
products and services). |
DIRECT MARKETING
You will receive marketing communications from us if you have requested information from
us or purchased services from us and you have not opted out of receiving the marketing.
We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a
view which services and offers may be of interest to you so that we can then send you
relevant marketing communications.
THIRD-PARTY MARKETING
We will get your express consent before we share your personal data with any third party for
their own direct marketing purposes.
OPTING OUT OF MARKETING
You can ask to stop sending you marketing communications at any time by following the opt-
out links within any marketing communication sent to you or by contacting us.
If you opt out of receiving marketing communications, you will still receive service-related
communications that are essential for administrative or customer service purposes for
example relating to order confirmations, lesson reminders, updates to our Terms and
Conditions, checking that your contact details are correct.
COOKIES
For more information about the cookies we use and how to change your cookie preferences,
please see [LINK].
5. DISCLOSURES OF YOUR PERSONAL DATA
In sum: Your personal data may be shared in limited but necessary circumstances.
We may share your personal data where necessary with Stripe and MeritHub Technologies
Pvt. Ltd., a company located at D-108-D Prime Tower, Phase 7, Industrial Area, Sahibzada
Ajit Singh Nagar, Punjab, India- 160055 for the purposes outlined in the table above and
third parties to whom we may choose to sell, transfer or merge parts of our business or our
assets.
Alternatively, we may seek to acquire other businesses or merge with them. If a change
happens to our business, then the new owners may use your personal data in the same way
as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in
accordance with the law. We do not allow our third-party service providers to use your
personal data for their own purposes and only permit them to process your personal data for
specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the UK.
7. DATA SECURITY
In sum: Protecting your personal data is of significant importance to us.
We have put in place appropriate security measures to prevent your personal data from
being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In
addition, we limit access to your personal data to those employees, agents, contractors and
other third parties who have a business need to know. They will only process your personal
data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will
notify you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
In sum: We only retain your personal data for as long as it is necessary.
We will only retain your personal data for as long as reasonably necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any legal, regulatory,
tax, accounting or reporting requirements. We may retain your personal data for a longer
period in the event of a complaint or if we reasonably believe there is a prospect of litigation
in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount,
nature and sensitivity of the personal data, the potential risk of harm from unauthorised use
or disclosure of your personal data, the purposes for which we process your personal data
and whether we can achieve those purposes through other means, and the applicable legal,
regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity,
Financial and Transaction Data) for six years after they cease being customers for tax
purposes.
In some circumstances you can ask us to delete your data: see [paragraph 9] below for
further information.
In some circumstances we will anonymise your personal data (so that it can no longer be
associated with you) for research or statistical purposes, in which case we may use this
information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
In sum: You have a number of rights under data protection laws in relation to your personal
data.
You have the right to:
- Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
- You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see paragraph 4 for details of how to object to receiving direct marketing communications).
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
- if you want us to establish the data's accuracy;
- where our use of the data is unlawful but you do not want us to erase it;
- where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and
ensure your right to access your personal data (or to exercise any of your other rights). This
is a security measure to ensure that personal data is not disclosed to any person who has
no right to receive it. We may also contact you to ask you for further information in relation to
your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it could take us
longer than a month if your request is particularly complex or you have made a number of
requests. In this case, we will notify you and keep you updated.
10. CONTACT DETAILS
If you have any questions about this privacy policy or about the use of your personal data or
you want to exercise your privacy rights, please contact us in the following ways:
- Email address: [email protected]
- Postal address: Unit21a Stadium Business Park, North End Road, Wembley, England, HA9 0AT
11. COMPLAINTS
In sum: You have the right to submit a complaint.
You have the right to make a complaint at any time to the Information Commissioner’s Office
(ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however,
appreciate the chance to deal with your concerns before you approach the ICO so please
contact us in the first instance.
12. CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF
CHANGES
We keep our privacy policy under regular review. This version was last updated on [DATE].
Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep
us informed if your personal data changes during your relationship with us, for example a
new address or email address.
13. THIRD PARTY LINKS
The Website may include links to third-party websites, plug-ins and applications. Clicking on
those links or enabling those connections may allow third parties to collect or share data
about you. We do not control these third-party websites and are not responsible for their
privacy statements. When you leave the Website, we encourage you to read the privacy
policy of every website you visit.
